Yes, we make to order!
If you've been shopping around for a particular piece of furniture for a
while, and just cannot find what you're after, then you've come to the
right website. We suggest reading through this section to
gain a good insight into what's involved in having something made to your
The next step is to contact us either by calling into one of our
showrooms in Wagga or Sydney, giving us a call or by dropping us an
email supplying us with as much information as possible.
Because of how we source our raw material, the look of the timber, even
within the same species, can vary greatly. This means that sometimes we
may not be able to supply furniture in a certain species due to the fact
that we have not come across any of that species for some time and our
stocks are depleted.
It also means that if you are in the market for another item in the same
timber as a previous purchase then please be aware the look of the
current batch may be different to some extent. We invite you to read more about our timbers by
The steps involved in ordering a special piece of furniture from us are
Enquiry - we can help you come up with a design that
will suit your living space and accommodate your various needs.
Quotation - once you're happy with the design (your
own design or ours) and have selected your desired timber species, we
can provide a quote for you to have your item created.
Approval - if you'd like to make any last-minute
changes, now is the time to let us know! Once we know you're happy with
the design and quote, we can quickly let you know what affect these
changes might have on price.
Deposit - we require a 50% deposit on all custom
orders, with the balance payable prior to us releasing the furniture
for delivery. We are happy to provide photos of the finished product
prior to you paying the balance if you're unable to come and see the
Construction - for more specialised items, we will
usually remain in contact during construction, and let you know as soon
as the furniture is complete.
Delivery - we can arrange this to most areas in
Australia, however, to smaller, outlying areas, we may ask you to help
us find a local carrier or removalist who runs a regular shuttle to
your nearest major city.
Level of Satisfaction - we fully understand the
reservations someone may have in ordering something from a drawing
rather than being able to see it before committing to buying it. We are
proud to say that 99% of the time we actually exceed a customers
expectations. However if someone isn't completely happy with they have
received from us, we do want to know about it.
Assuming we have your chosen timber in stock, our lead time is usually
between 4 and 6 weeks. We can advise on current lead times when you make
Access and Delivery
Before we begin construction, we need to know what access is like into
the room where the furniture is going, particularly with larger items.
You'll need to consider things like stairs, narrow doors and hallways,
corners and elevators to ensure we can arrange delivery for the item.
Carriers will also charge extra if they have to send more than 2 guys out
to deliver a particular item to your home. Having a couple of good
friends, neighbours or relatives available to help take delivery can be a
good way to save a few dollars on a large item.