General Information

Yes, we make to order!

If you've been shopping around for a particular piece of furniture for a while, and just cannot find what you're after, then you've come to the right website.    We suggest reading through this section to gain a good insight into what's involved in having something custom made. 

The next step is to contact us either by calling into one of our showrooms in Wagga or Sydney, giving us a call or by dropping us an email supplying us with as much information as possible.

Timber Availability

Because of how we source our raw material, the look of the timber, even within the same species, can vary greatly. This means that sometimes we may not be able to supply furniture in a certain species due to the fact that we have not found any of that species for some time and our stocks are depleted.

It also means that if you are in the market for another item in the same timber as a previous purchase then please be aware the look of the current batch may be different to some extent. We invite you to read more about our timbers by clicking here

Ordering Process

The steps involved in ordering a special piece of furniture from us are as follows:

  1. Enquiry - we can help you come up with a design that will suit your living space and accommodate your various needs.
  2. Quotation - once you're happy with the design (your own design or ours) and have selected your desired timber species, we can provide a quote for you to have your item created.
  3. Approval - if you'd like to make any last-minute changes, now is the time to let us know! Once we know you're happy with the design and quote, we can quickly let you know what bearing these changes might have on price.
  4. Deposit - we require a 30% deposit on all custom orders, with the balance payable prior to us releasing the furniture for delivery. We are happy to provide photos of the finished product prior to you paying the balance if you're unable to come and see the items first-hand. 
  5. Construction - for more specialised items, we will usually remain in contact during construction, and let you know as soon as the furniture is complete.
  6. Delivery - we can arrange this to most areas in Australia, however, to smaller, outlying areas, we may ask you to help us find a local carrier or removalist who runs a regular shuttle to your nearest major city.
  7. Level of Satisfaction  - we fully understand the reservations someone may have in ordering something from a drawing rather than being able to see it before committing to buying it. We are proud to say that 99% of the time we actually exceed a customers expectations. However if someone isn't completely happy with they have received from us, we do want to know about it. 

Lead Time

Assuming we have your chosen timber in stock, our lead time is usually between 4 and 6 weeks. We can advise on current lead times when you make an enquiry.

Access and Delivery

Before we begin construction, we need to know what access is like into the room where the furniture is going, particularly with larger items. You'll need to consider things like stairs, narrow doors and hallways, corners and elevators to ensure we can arrange delivery for the item.

Carriers will also charge extra if they have to send more than 2 guys out to deliver a particular item to your home. Having a couple of good friends, neighbours or relatives available to help take delivery can be a good way to save a few dollars on a large item.