Do you make to order?
Yes, Eclipse does make to order. If you can't find what you are looking
for in our current stock for sale, Ross can assist you with designing
something to suit your space. Eclipse prides itself on making
individually handcrafted pieces to suit its customers. Why buy something
you like, when you can own something you love…
How do I go about getting something made up?
You will need to convey to us, either via photos or drawings with;
Sizes shown what the item is.
What your limitations or requirements are in terms of space, internally
What look you are aiming for in terms of colour or general timber
appearance and in terms of functionality.
We will then have a look at it, after which
we may need to get back to you with some questions. Otherwise, there is
the possibility that we might say, 'I'm sorry we would rather not make
such an item at this stage'. This could be for various reasons but in
essence, if we can't see a reasonable return on the amount of time that
will be required from start to finish, we would rather not even start the
process of quoting on it.We might just give you a ball park estimate on
what the cost might be before we spend any time quoting on it so you can
see if it will be roughly within your budget.
Otherwise, if it's pretty straight forward we will just give you a quote.
Then if you would like to go ahead we will get you to supply us with your
address and all phone numbers, home, work and mobile and we will require
a 30% deposit upon ordering. Also very importantly, we will require a
good explanation of what the access is like into where the item has to
go. This is obviously extremely important for large pieces of furniture.
How long does it take for an order to be completed?
Eclipse Handcrafted Furniture's custom made lead time is generally 6
weeks but can vary depending upon the current number of orders, timber
availability and the level of craftsmanship required to complete the
Can I have my own design made by Eclipse?
Yes we will certainly make something to your specific design. We are very
experienced in making furniture to order which means we know the right
questions to ask to ensure we deliver what is expected.
Does it cost more to have my own design made up?
The short answer to that is - usually, however it will depend on a few
factors such as how much time needs to be spent on working out how the
item will be made.
Is it less expensive to have a few things made up at the same
No, as mentioned earlier, because we build furniture on an individual
basis it still takes us the same amount of time to make each piece
whether we're one item for one customer or half a dozen for one customer.
The only way it might be cheaper is if we are making a few of the same
item where some economy of scale may come into it.
I have a basic idea of what I want but can Eclipse help me to
fine tune it?
Yes. Let Eclipse know your ideas, desires, parameters and/or space
restrictions. If you are looking for a custom made cabinet or
entertainment unit let Eclipse know additional information such as, what
you need the item to store. Also, think about what type of timber you would like to use. Once you
have the information Eclipse designer Ross will compose a draft sketch of
your item and email it to you for further discussion. Make sure you check
out Ideas and Inspirations from Eclipse
Handcrafted Furniture to assist you in finding what you are looking for.
Can I have an item made in any timber?
We specialise in using native Australian hardwood timbers that we
source from unconventional sources. Unconventional meaning, we don't
buy timber through the timber industry as such, we deal with small
operators, who mill up trees on private properties and kiln dry them.
This is called 'salvaged timber' however this does restrict us in the
range of species that we have access to and can offer. Although we
usually have around eight or nine Eucalypt species that we have on a
fairly regular basis. And we do also love to use recycled timber as
If you would like to check if we have a particular timber in stock
please click here to contact us. To read more about
our timber range please click here.
Can I have something made to my specific dimensions?
Yes, because everything made by us is made individually, it allows us
to make furniture to almost any size.
Can I supply my own timber to have something made?
In most cases yes, but this will be decided on a case by case basis.
What if I order something online without visiting your showroom
to view the product, it is delivered and I do not like it?
Eclipse Handcrafted Furniture is dedicated to providing 100% customer
satisfaction. With well over twenty years' experience in manufacturing
custom made furniture, Eclipse understands the importance of ensuring the
product is delivered just how you envisioned it. Eclipse makes sure they
source all the necessary information from you prior to producing the
item. When placing an order on the website, Eclipse will send you
pictures of the item before it departs for delivery for your approval. We
are very easy to deal with and we will do whatever it takes to ensure
that you are 100% happy with your purchase. Read our customer feedback here.
How do I place an order?
Once the design phase is completed Eclipse requires a 30% deposit before
construction begins (with the balance needing to be paid prior to
releasing the item). Eclipse are more than happy to send you pictures of
your product before the balance is paid to ensure you are happy with the
item. Click here to enquire about having a custom made