Custom Made Orders FAQ's

Do you make to order?

Yes, Eclipse does make to order. If you can't find what you are looking for in our current stock for sale, Ross can assist you with designing something to suit your space. Eclipse prides itself on making individually handcrafted pieces to suit its customers. Why buy something you like, when you can own something you love…

How do I go about getting something made up?

You will need to convey to us, either via photos or drawings with;

  • Sizes shown what the item is.
  • What your limitations or requirements are in terms of space, internally and externally
  • What look you are aiming for in terms of colour or general timber appearance and in terms of functionality.

We will then have a look at it, after which we may need to get back to you with some questions. Otherwise, there is the possibility that we might say, 'I'm sorry we would rather not make such an item at this stage'. This could be for various reasons but in essence, if we can't see a reasonable return on the amount of time that will be required from start to finish, we would rather not even start the process of quoting on it.We might just give you a ball park estimate on what the cost might be before we spend any time quoting on it so you can see if it will be roughly within your budget.

Otherwise, if it's pretty straight forward we will just give you a quote. Then if you would like to go ahead we will get you to supply us with your address and all phone numbers, home, work and mobile and we will require a 30% deposit upon ordering. Also very importantly, we will require a good explanation of what the access is like into where the item has to go. This is obviously extremely important for large pieces of furniture.

How long does it take for an order to be completed?

Eclipse Handcrafted Furniture's custom made lead time is generally 6 weeks but can vary depending upon the current number of orders, timber availability and the level of craftsmanship required to complete the project.

Can I have my own design made by Eclipse?

Yes we will certainly make something to your specific design. We are very experienced in making furniture to order which means we know the right questions to ask to ensure we deliver what is expected.

Does it cost more to have my own design made up?

The short answer to that is - usually, however it will depend on a few factors such as how much time needs to be spent on working out how the item will be made.

Is it less expensive to have a few things made up at the same time?

No, as mentioned earlier, because we build furniture on an individual basis it still takes us the same amount of time to make each piece whether we're one item for one customer or half a dozen for one customer. The only way it might be cheaper is if we are making a few of the same item where some economy of scale may come into it.

I have a basic idea of what I want but can Eclipse help me to fine tune it?

Yes. Let Eclipse know your ideas, desires, parameters and/or space restrictions. If you are looking for a custom made cabinet or entertainment unit let Eclipse know additional information such as, what you need the item to store. Also, think about what type of timber you would like to use. Once you have the information Eclipse designer Ross will compose a draft sketch of your item and email it to you for further discussion. Make sure you check out Ideas and Inspirations from Eclipse Handcrafted Furniture to assist you in finding what you are looking for.

Can I have an item made in any timber?

We specialise in using native Australian hardwood timbers that we source from unconventional sources. Unconventional meaning, we don't buy timber through the timber industry as such, we deal with small operators, who mill up trees on private properties and kiln dry them. This is called 'salvaged timber' however this does restrict us in the range of species that we have access to and can offer. Although we usually have around eight or nine Eucalypt species that we have on a fairly regular basis. And we do also love to use recycled timber as well.

If you would like to check if we have a particular timber in stock please click here to contact us. To read more about our timber range please click here.

Can I have something made to my specific dimensions?

Yes, because everything made by us is made individually, it allows us to make furniture to almost any size.

Can I supply my own timber to have something made?

In most cases yes, but this will be decided on a case by case basis.

What if I order something online without visiting your showroom to view the product, it is delivered and I do not like it?

Eclipse Handcrafted Furniture is dedicated to providing 100% customer satisfaction. With well over twenty years' experience in manufacturing custom made furniture, Eclipse understands the importance of ensuring the product is delivered just how you envisioned it. Eclipse makes sure they source all the necessary information from you prior to producing the item. When placing an order on the website, Eclipse will send you pictures of the item before it departs for delivery for your approval. We are very easy to deal with and we will do whatever it takes to ensure that you are 100% happy with your purchase. Read our customer feedback here.

How do I place an order?

Once the design phase is completed Eclipse requires a 30% deposit before construction begins (with the balance needing to be paid prior to releasing the item). Eclipse are more than happy to send you pictures of your product before the balance is paid to ensure you are happy with the item. Click here to enquire about having a custom made order.