What sort of warranty do you offer on your products?
We will stand by anything we have made indefinitely. Although, our prices
are quite reasonable for what we offer, it's still quite a big outlay in
most cases and we like to think that what we make is going to be around
for a very long time and we're prepared to stand by it for as long as we
are in business.
How can I be sure that what we order is what we will
This is an obvious question that would be in the minds of many people who
are contemplating ordering a piece of furniture from us. Especially if it
is being done on the basis of never having seen our furniture before in
As mentioned previously in this FAQ section, we have been making
furniture to order for a very long time and we know what the right
questions are to ask and we know what the right things are to explain to
ensure that what is delivered to you is at the very least equal to what
you were expecting. Essentially, it comes down to trust and to enhance
that level of trust we offer a 100% satisfaction guarantee. However, at
the risk of this sounding as though the truth is being stretched or
embellished somewhat, in the last ten years we have only ever had to
replace one item of furniture after it was delivered and that was a
dining table for a guy in Sydney around seven years ago -that's the
Most of the time we exceed a customer's expectations.