Warranty FAQ's

What sort of warranty do you offer on your products?

We will stand by anything we have made indefinitely. Although, our prices are quite reasonable for what we offer, it's still quite a big outlay in most cases and we like to think that what we make is going to be around for a very long time and we're prepared to stand by it for as long as we are in business.

How can I be sure that what we order is what we will receive?

This is an obvious question that would be in the minds of many people who are contemplating ordering a piece of furniture from us. Especially if it is being done on the basis of never having seen our furniture before in real life.

As mentioned previously in this FAQ section, we have been making furniture to order for a very long time and we know what the right questions are to ask and we know what the right things are to explain to ensure that what is delivered to you is at the very least equal to what you were expecting. Essentially, it comes down to trust and to enhance that level of trust we offer a 100% satisfaction guarantee. However, at the risk of this sounding as though the truth is being stretched or embellished somewhat, in the last ten years we have only ever had to replace one item of furniture after it was delivered and that was a dining table for a guy in Sydney around seven years ago -that's the truth.

Most of the time we exceed a customer's expectations.